How to solve firmware upgrade fail (GC553G2/GC575) on Windows?

If your firmware update fails, please check at which stage the process stops. In most cases, failures occur at 0% progress. If this happens, follow these steps:


1. Disable RGB Device: The RGB functionality of the GC553G2/GC575 may be occupied by another component or program on your computer. Please disable it first.


2. Restart Your PC: After restarting your PC, check if the GC553G2/GC575 RGB device remains disabled.

3. Re-enable the GC553G2/GC575 RGB Device: Once disabled, re-enable it and then run the firmware update tool immediately again to check if the update is successful.








If the issue persists, please contact our support team for further assistance.